These Terms govern access to and use of ServBoost. Please read them carefully.
These Terms of Service (“Terms”) govern access to and use of ServBoost, servboost.ai, and any related websites, software, dashboards, applications, APIs, communications tools, artificial intelligence features, telephone services, messaging services, integrations, and other products or services made available by ServBoost (collectively, the “Services”).
“ServBoost,” “we,” “us,” and “our” refer to the business operating the ServBoost brand and Services from Texas, United States, and any successor legal entity that owns or operates the Services.
“Customer,” “you,” and “your” refer to the individual or organization accessing or using the Services. If you use the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.
By creating an account, purchasing a subscription, clicking a button indicating acceptance, executing an order form, or otherwise accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Services.
ServBoost is designed primarily for business and professional use. You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
You may not use the Services if:
If you use ServBoost on behalf of a business, you represent that the business is validly organized or otherwise legally capable of entering into these Terms.
ServBoost provides software designed to help businesses manage and automate customer communications and related workflows. Depending on the Services and features selected, ServBoost may provide functionality involving:
Features may change over time. We may add, modify, improve, replace, or discontinue features where reasonably necessary to operate or improve the Services. We do not guarantee that every feature will be available in every geographic region, subscription plan, telephone number type, integration, carrier network, or jurisdiction.
Certain Services require a ServBoost account. You agree to provide accurate, current, and complete account information. You are responsible for:
You may not share login credentials with unauthorized individuals, impersonate another person, create accounts using false identities, circumvent account restrictions, or access another customer's account without authorization. We may require authentication, multi-factor authentication, verification, or additional security measures.
A Customer may authorize employees, contractors, agents, or other individuals to use its account. The Customer is responsible for all Authorized Users and their compliance with these Terms. Actions taken by an Authorized User may be treated as actions taken by the Customer.
The Customer is responsible for establishing appropriate permissions and ensuring that Authorized Users only access information they are authorized to access.
“Customer Data” means information, content, communications, contacts, records, files, instructions, telephone numbers, email addresses, messages, recordings, transcripts, appointment information, lead information, or other data submitted to or processed through ServBoost by or on behalf of a Customer.
As between ServBoost and the Customer, the Customer retains its ownership rights in Customer Data. The Customer grants ServBoost a non-exclusive, worldwide right to host, copy, transmit, process, display, modify as technically necessary, and otherwise use Customer Data solely as reasonably necessary to:
This license ends when the Customer Data is deleted from our active systems, except for information that must be retained for legitimate legal, security, backup, or compliance purposes.
The Customer represents and warrants that it has all rights, permissions, notices, authorizations, and consents necessary to provide Customer Data to ServBoost and to instruct ServBoost to process that Customer Data.
The Customer is responsible for determining whether its use of ServBoost complies with laws applicable to its business, industry, customers, communications, and geographic location. The Customer must not submit information to ServBoost that it has no legal right to collect, use, disclose, or process.
ServBoost provides technology that Customers may use to communicate with third parties. The Customer, not ServBoost, determines who receives communications, why they are sent, what they say, when they are sent, which numbers or addresses are contacted, whether they are marketing or transactional, whether automated technology is enabled, and what consents are required.
Accordingly, Customers are responsible for complying with all laws, regulations, carrier requirements, industry rules, and consent requirements applicable to their communications. This may include, where applicable:
Customers must obtain any legally required consent before sending or initiating communications through ServBoost. Where prior express consent, prior express written consent, affirmative consent, opt-in, notice, or another form of permission is required, the Customer is responsible for obtaining and maintaining sufficient evidence of that consent.
The Customer must maintain records reasonably sufficient to demonstrate consent, including where appropriate the telephone number or contact information, the language presented to the recipient, the method used to obtain consent, the date and time, the source, the purpose or campaign, and subsequent revocation or opt-out information.
Consent must not be fabricated, purchased unlawfully, transferred improperly, or obtained using deceptive practices.
Customers must promptly honor legally valid requests to stop communications. Customers may not intentionally circumvent STOP requests, unsubscribe requests, Do Not Call requests, consent revocations, suppression lists, or other legally recognized opt-outs.
If ServBoost receives an opt-out instruction directly through functionality we control, ServBoost may automatically suppress or block future communications where appropriate. Customers must not attempt to override such suppression without a lawful basis.
Customers may not use ServBoost to send unlawful unsolicited communications. Customers are responsible for ensuring that any purchased, rented, scraped, enriched, imported, or third-party contact data has been lawfully obtained and may legally be used for the Customer's intended communication.
Possession of a telephone number or email address does not, by itself, establish consent to receive automated or marketing communications. ServBoost may restrict or suspend campaigns involving contact lists that present elevated spam, abuse, carrier, legal, or deliverability risk.
Customers using ServBoost for SMS or MMS must comply with all applicable messaging requirements. Customers may be required to register brands or campaigns, provide accurate campaign information, describe opt-in procedures, provide screenshots or URLs, maintain public Terms and Privacy notices, use approved telephone numbers, maintain consent records, and comply with carrier or messaging provider requirements.
ServBoost does not guarantee approval of any A2P 10DLC, toll-free verification, short-code, sender verification, carrier registration, or similar application. Carriers and communications providers may reject, filter, delay, suspend, or block communications outside ServBoost's control.
This section applies when an individual affirmatively agrees to receive SMS or MMS messages directly from ServBoost. By opting in, you consent to receive messages at the mobile number you provide. Messages may include account notifications, service notifications, requested information, support communications, appointment or demo communications, security notices, transactional messages, and promotional messages where separately authorized.
Message frequency varies depending on your interactions with ServBoost. Message and data rates may apply.
Consent to receive promotional text messages is not a condition of purchasing ServBoost Services. You may opt out at any time by replying STOP. Where supported, you may request assistance by replying HELP. After opting out, you may receive a confirmation message indicating that your opt-out has been processed.
Carriers are not responsible for delayed or undelivered messages. ServBoost does not sell or share SMS opt-in information or mobile telephone numbers with third parties for their independent marketing or promotional purposes.
Customers may use ServBoost for inbound or outbound telephone communications where enabled. Customers are responsible for ensuring that their use of automated dialing, artificial voice, prerecorded voice, AI-generated voice, or other automated calling technology complies with applicable law.
Customers must not use ServBoost to disguise unlawful robocalls, spoof caller identification unlawfully, impersonate another person or organization deceptively, conduct scams, make fraudulent calls, make unlawful telemarketing calls, or evade consent or Do Not Call requirements. ServBoost may implement technical measures intended to detect or reduce abusive calling.
Some ServBoost functionality may use artificial intelligence or synthetic voice technology to communicate with individuals. Customers using such functionality are responsible for determining whether applicable law requires prior consent, disclosure that artificial intelligence is being used, disclosure that the voice is artificial or prerecorded, identification of the business responsible for the call, specific opt-out functionality, or additional notices.
Customers may not use AI-generated voice functionality to impersonate another person without authorization or to deceive recipients about the identity or nature of the caller.
ServBoost may provide call recording, monitoring, transcription, summarization, or analysis functionality. Recording and interception laws vary significantly by jurisdiction. Some jurisdictions permit recording with the consent of one participant while others may require consent from all participants or additional disclosures.
The Customer is responsible for determining whether recording is lawful, providing legally required notices, obtaining legally required consent, configuring recording appropriately, determining how recordings may be used, establishing appropriate retention periods, and responding to requests relating to recorded information.
ServBoost may provide tools intended to facilitate notices or consent, but such tools do not constitute legal advice and do not transfer the Customer's compliance obligations to ServBoost.
ServBoost may provide features that use artificial intelligence, machine learning, large language models, speech recognition, speech synthesis, automated classification, or other automated technologies. AI features may answer questions, generate messages, generate spoken responses, summarize conversations, extract information, classify leads, suggest actions, schedule appointments, route communications, generate notes, perform workflows, or assist Customer personnel.
AI output is probabilistic and may be inaccurate. AI systems may misunderstand a request, provide incomplete information, generate incorrect or inappropriate responses, fail to complete an intended action, or interpret information differently than a human would. Customers are responsible for determining whether human review is appropriate.
Unless ServBoost expressly agrees otherwise in writing, AI-generated responses and other ServBoost output are not intended to provide legal, medical, financial, tax, investment, engineering, emergency, or other regulated professional advice. Customers must not represent ServBoost-generated output as professional advice where doing so would be unlawful or misleading.
ServBoost is not an emergency communications service. The Services are not designed or authorized to replace 911, emergency dispatch, emergency medical services, law enforcement, fire services, crisis hotlines, or other emergency communication systems.
Customers must not rely on ServBoost as the sole means of handling emergencies or situations involving imminent risk of death, injury, or substantial property damage.
Unless expressly approved by ServBoost in writing, Customers may not use ServBoost as the sole decision-maker for decisions that produce legal or similarly significant effects involving employment, housing, credit, lending, insurance, health care eligibility, education admission, criminal justice, essential government services, or other high-impact regulated decisions.
You may not use the Services to:
ServBoost may investigate suspected violations.
ServBoost may depend on or integrate with third-party services such as communications providers, telephone carriers, cloud infrastructure, artificial intelligence providers, email providers, payment processors, scheduling systems, CRM systems, analytics providers, and other software platforms.
Third-party services are not controlled by ServBoost. Their availability, functionality, pricing, policies, APIs, or terms may change. ServBoost is not responsible for failures caused primarily by third-party services outside our reasonable control. A Customer's use of a third-party integration may also be governed by that provider's terms and privacy policy.
Certain Services require payment. Pricing, included usage, overage charges, billing periods, and other commercial terms may be displayed on our website, checkout flow, order form, or subscription interface. By purchasing a paid subscription, you authorize ServBoost and its payment processors to charge the applicable payment method for amounts due.
Unless otherwise stated: subscription fees are charged in advance; usage-based charges may be billed in arrears; subscriptions automatically renew for successive billing periods until canceled; fees are stated in U.S. dollars; and applicable taxes may be added.
Certain features may incur usage-based fees, including potentially telephone minutes, telephone numbers, SMS or MMS messages, email, AI usage, transcription, storage, third-party integrations, carrier fees, registration fees, and other usage. Usage records maintained by ServBoost and applicable service providers may be used to calculate charges.
Fees generally do not include taxes unless stated otherwise. Customers are responsible for applicable sales, use, telecommunications, value-added, withholding, or similar taxes arising from their purchase or use of the Services, except taxes based on ServBoost's net income.
Customers should notify ServBoost promptly of suspected billing errors. Nothing in this section limits rights that cannot legally be waived. Customers may not use chargebacks or payment disputes fraudulently to avoid legitimate charges. ServBoost may suspend Services for amounts that remain overdue.
Customers may cancel subscriptions using available account controls or by contacting ServBoost. Unless otherwise required by law or expressly stated in an order form, cancellation becomes effective at the end of the then-current prepaid billing period. Cancellation does not automatically entitle a Customer to a refund for amounts already paid.
Except where required by law or expressly stated in writing, fees are non-refundable. ServBoost may issue credits or refunds at its discretion without creating an obligation to provide similar treatment in future circumstances.
ServBoost may provide free trials, pilot programs, promotional pricing, early-access functionality, experimental functionality, or beta features. These offerings may be changed or discontinued at any time. Beta and experimental functionality may contain bugs, errors, incomplete functionality, or reliability issues and may be provided without the same support commitments as generally available Services.
The Services, including their software, source code, object code, user interfaces, workflows, designs, logos, trademarks, documentation, models, systems, databases, website content, graphics, and other ServBoost materials, are owned by or licensed to ServBoost and are protected by applicable intellectual property laws. Except for the limited rights expressly granted under these Terms, no rights are transferred to the Customer.
Subject to these Terms and payment of applicable fees, ServBoost grants the Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription period for the Customer's internal business purposes.
This right does not permit the Customer to copy the Services, distribute ServBoost software, create unauthorized derivative products, rent or sublicense accounts, resell Services without authorization, or use ServBoost intellectual property to develop a directly competing product through unauthorized copying or extraction.
If you provide suggestions, ideas, feature requests, feedback, or recommendations regarding ServBoost, you grant ServBoost the right to use that feedback without restriction or compensation. This does not transfer ownership of Customer Data.
During the relationship, each party may receive confidential information from the other. The receiving party will use reasonable care to protect confidential information and will use it only for purposes related to the Services.
Confidential information does not include information that is publicly available without breach, was lawfully known without confidentiality restrictions, is received lawfully from another source, is independently developed without use of confidential information, or is required to be disclosed by law.
Our handling of personal information is described in the Privacy Policy below. Where ServBoost processes Customer Data as a processor or service provider on behalf of a Customer, additional data processing terms may apply. If ServBoost and a Customer execute a Data Processing Addendum (“DPA”), the DPA governs to the extent of any conflict concerning processing covered by that DPA.
Unless ServBoost expressly agrees otherwise in writing, Customers should not use ServBoost to store or process information subject to specialized legal requirements that the Services are not configured to support. For example, Customers should not use ServBoost to process protected health information subject to HIPAA unless an appropriate Business Associate Agreement has been executed and ServBoost has expressly enabled the applicable use.
Customers are responsible for determining whether specialized regulatory obligations apply to their data.
ServBoost uses administrative, technical, and organizational measures designed to protect the Services and information processed through them. No information system is completely secure.
Customers remain responsible for endpoint security, user access, passwords, account permissions, integrations they enable, information exported from ServBoost, and activity occurring through their accounts.
ServBoost may suspend or restrict access to the Services if reasonably necessary to prevent security threats or fraud, stop unlawful communications, address spam or abuse, protect communications networks, respond to carrier requirements, protect third parties, comply with law, investigate suspected violations, address overdue payments, or prevent material harm to the Services.
Where reasonably practicable, ServBoost will attempt to limit a suspension to the affected functionality.
A Customer may terminate its use of ServBoost by canceling its subscription and discontinuing use. ServBoost may terminate an account for material breach of these Terms. We may immediately terminate or suspend access where continued use creates substantial legal, security, fraud, abuse, communications-network, or third-party risk.
Provisions that by their nature should survive termination will survive, including provisions relating to intellectual property, confidentiality, fees owed, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
Following termination, Customer Data may be deleted according to ServBoost's retention practices. Customers are responsible for exporting information they wish to retain before their account is terminated or deleted, where export functionality is available.
ServBoost may retain information where required for legal obligations, fraud prevention, security, billing, dispute resolution, backups, or enforcement of agreements.
We aim to provide reliable Services but do not guarantee uninterrupted availability. Services may be unavailable due to maintenance, software failures, internet outages, telecommunications outages, carrier failures, third-party provider failures, force majeure, cyberattacks, governmental actions, emergency maintenance, or circumstances outside ServBoost's reasonable control.
Unless a separate written Service Level Agreement applies, no specific uptime commitment is provided.
ServBoost does not guarantee that every call, SMS, MMS, email, voicemail, or other communication will be delivered, be delivered immediately, be accepted by the recipient, avoid spam or carrier filtering, reach the correct individual, or result in a response. Communications may be affected by carriers, networks, devices, email providers, recipient settings, spam filters, and third-party systems.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SERVBOOST DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
SERVBOOST DOES NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE; THAT THE SERVICES WILL BE ERROR-FREE; THAT ALL AI OUTPUT WILL BE ACCURATE; THAT ALL COMMUNICATIONS WILL BE DELIVERED; THAT THE SERVICES WILL MEET EVERY CUSTOMER REQUIREMENT; OR THAT USE OF THE SERVICES WILL ENSURE COMPLIANCE WITH LAW.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVBOOST AND ITS OWNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVBOOST'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY CUSTOMER TO SERVBOOST DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100) IF CUSTOMER HAS NOT PAID SERVBOOST DURING THAT PERIOD.
These limitations apply regardless of the theory of liability. Nothing in these Terms limits liability that cannot legally be limited.
To the maximum extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless ServBoost and its owners, affiliates, directors, officers, employees, contractors, agents, and service providers from claims, damages, liabilities, penalties, fines, costs, and reasonable legal fees arising out of or relating to:
This includes reasonable carrier, provider, regulatory, or governmental penalties attributable to the Customer's unlawful or unauthorized use of the Services, to the extent permitted by law.
ServBoost will not be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, power failures, internet failures, telecommunications outages, carrier actions, government orders, epidemics, cyberattacks, third-party infrastructure failures, or similar events.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.
Before initiating arbitration or litigation, the parties agree to attempt in good faith to resolve the dispute informally. A party initiating a dispute must provide written notice describing the nature of the dispute, relevant facts, the requested resolution, and appropriate contact information. The parties will have at least 30 days after receipt of the notice to attempt to resolve the dispute.
Except for disputes that qualify for small claims court or claims seeking emergency injunctive relief relating to unauthorized access, intellectual property, security, or misuse of the Services, disputes arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration.
Arbitration will be administered by the American Arbitration Association (“AAA”) under rules appropriate to the nature of the dispute. Arbitration may be conducted remotely unless the arbitrator determines that an in-person proceeding is necessary. The arbitrator may award the same individualized remedies that a court could award where permitted by law. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. YOU AND SERVBOOST AGREE NOT TO BRING OR PARTICIPATE IN A CLAIM AS A CLASS ACTION, A CLASS ARBITRATION, A COLLECTIVE ACTION, OR A REPRESENTATIVE ACTION.
The arbitrator may not consolidate claims of multiple parties without their consent unless applicable law requires otherwise.
You may opt out of the arbitration agreement by sending written notice to legal@servboost.ai within 30 days after you first accept these Terms. The notice must include your name, your company name (if applicable), the email associated with your ServBoost account, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration will not affect your ability to use the Services.
For disputes not subject to arbitration, the parties consent to jurisdiction and venue in the state or federal courts of competent jurisdiction located in the Texas county in which ServBoost maintains its principal U.S. place of business at the time the claim is filed. Each party waives objections to such jurisdiction and venue to the extent permitted by law.
You may not use or export the Services in violation of applicable U.S. export control, trade, or sanctions laws. You represent that you are not prohibited from receiving the Services under applicable law.
You may not assign these Terms without ServBoost's prior written consent. ServBoost may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, sale of substantially all assets, change of control, or transfer of the ServBoost business.
If a provision of these Terms is determined to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable where permitted, and the remaining provisions will remain in effect.
Failure to enforce a provision of these Terms does not waive the right to enforce it later.
These Terms, the Privacy Policy, applicable order forms, and any additional written agreements expressly incorporated by reference constitute the agreement between the Customer and ServBoost regarding the Services.
If an executed order form conflicts with these Terms, the order form controls with respect to the specific commercial terms addressed by the order form. If an executed Data Processing Addendum conflicts with these Terms regarding covered data processing, the DPA controls for that processing.
ServBoost may update these Terms to reflect changes in the Services, law, security requirements, communications requirements, business operations, or industry practices. The updated Terms will display a revised “Last Updated” date.
Where required by law or where changes materially affect Customer rights, ServBoost may provide additional notice. Continued use after updated Terms become effective constitutes acceptance to the extent permitted by law.
You agree that electronic communications, electronic acceptance, and electronic signatures may satisfy legal requirements that communications or agreements be in writing, to the extent permitted by applicable law.
ServBoost
Texas, United States
Website: servboost.ai
Legal: legal@servboost.ai
How ServBoost collects, uses, discloses, stores, and otherwise processes personal information.
ServBoost respects your privacy. This Privacy Policy explains how ServBoost collects, uses, discloses, stores, and otherwise processes personal information in connection with servboost.ai, related ServBoost websites, ServBoost accounts, the ServBoost platform, applications and dashboards, telephone communications, SMS and MMS, email communications, artificial intelligence functionality, customer support, sales and marketing, and communications processed on behalf of ServBoost Customers. Collectively, these are the “Services.”
ServBoost is based in Texas, United States.
ServBoost may process personal information in different legal roles depending on the context.
When you visit servboost.ai, create a ServBoost account, request a demo, purchase ServBoost, contact our team, communicate directly with ServBoost, or otherwise interact directly with us, ServBoost generally determines the purposes and means of processing that information. In these situations, ServBoost generally acts as a controller, business, or similar entity under applicable privacy law.
ServBoost Customers may provide information relating to their own customers, prospective customers, leads, contacts, employees, contractors, or other individuals. When ServBoost processes such information solely on behalf of and according to the instructions of a Customer, the Customer generally acts as the controller or business and ServBoost acts as the processor or service provider.
If you interact with a business that uses ServBoost, that business generally controls the purposes for which your information is collected and used. Privacy requests regarding that information should normally be directed to the business with which you interacted.
The information we collect depends on how you interact with ServBoost and how Customers configure the Services. We may collect the following categories.
Name; email address; telephone number; mobile number; business name; mailing address; job title; account identifiers; and similar contact information.
Username; login information; authentication information; organization; account preferences; user permissions; account settings; subscription; service configuration; and support history.
Company name; business type; industry; services; service locations; business hours; employee information; appointment availability; communication preferences; and information a Customer configures for use with ServBoost.
Customers may submit or generate information concerning their customers and prospective customers, including names; telephone numbers; email addresses; addresses; inquiries; appointment requests; service requests; lead status; communication history; customer preferences; notes; customer identifiers; and other Customer Data.
SMS; MMS; email; telephone calls; voicemail; chat; support requests; message content; sender and recipient information; timestamps; delivery information; call duration; and communications metadata.
Where enabled and legally permitted: telephone call audio; call recordings; voicemail recordings; transcriptions; conversation summaries; extracted information; and information generated from recordings or transcripts.
Conversations; transcripts; customer questions; business instructions; appointment information; service requests; business knowledge; contextual information; prompts; AI-generated responses; workflow instructions; and other information needed to perform requested functionality.
Billing name; billing address; subscription; invoice information; transaction history; payment status; and limited payment-related information. Payments may be handled by third-party payment processors. ServBoost generally does not need to store complete payment card information when transactions are handled by an external payment provider.
IP address; device type; operating system; browser and browser settings; device identifiers; approximate location derived from IP address; access time; referring page; pages viewed; interactions; diagnostic information; application logs; authentication activity; error information; and security information.
Cookies; pixels; local storage; tags; analytics technologies; SDKs; and similar technologies.
We may obtain personal information from you; ServBoost Customers; Authorized Users; individuals communicating through ServBoost; our website and applications; communications providers; telephone carriers; integrations; payment processors; analytics providers; security providers; artificial intelligence providers; business partners; publicly available business sources; and other service providers.
To create accounts; authenticate users; operate the platform; process communications; route calls; send messages; process email; schedule appointments; manage leads; maintain customer records; provide AI functionality; process workflows; maintain integrations; and provide requested functionality.
To respond to inquiries; provide support; send administrative messages; provide requested information; schedule demonstrations; deliver security notifications; and communicate about accounts or Services.
To monitor performance; debug errors; analyze functionality; prevent failures; improve workflows; understand product usage; develop features; maintain reliability; and improve user experience.
To authenticate users; detect abuse, spam, and fraud; investigate suspicious activity; protect accounts; maintain network security; protect communications infrastructure; and enforce our agreements.
To process subscriptions; administer billing; collect amounts due; maintain accounting records; generate invoices; and resolve billing disputes.
Where permitted by law, we may use business contact information to respond to sales requests; market ServBoost; send product information; provide promotional communications; measure campaign effectiveness; and understand interest in ServBoost.
To comply with law; respond to legal process; maintain records; investigate violations; defend claims; enforce agreements; and protect the rights and safety of ServBoost and others.
ServBoost may use artificial intelligence, machine learning, speech recognition, speech synthesis, language models, and automated technologies. These technologies may be used to understand communications; answer questions; generate replies; create summaries; classify communications; route inquiries; extract information; schedule appointments; generate notes; recommend actions; and automate workflows.
ServBoost may use third-party technology providers to process information necessary to provide these features. Customer Data may be transmitted to such providers where reasonably necessary to perform requested AI functionality. ServBoost does not authorize third-party providers to use Customer Data for their own independent marketing purposes.
ServBoost's ordinary Services are intended primarily to assist with customer communications and business workflows. ServBoost does not intend its standard Services to independently make decisions producing legal or similarly significant effects concerning individuals. Customers are responsible for appropriately supervising AI functionality and determining when human review is appropriate.
ServBoost may process information associated with telephone calls made or received through the Services, including telephone numbers; caller identification; recipient information; timestamps; call duration; routing information; recordings; transcripts; AI-generated responses; summaries; and related metadata. When ServBoost processes telephone communications for a Customer, that Customer generally determines why the communication occurs.
Where enabled, telephone communications may be recorded, monitored, transcribed, summarized, analyzed, or processed using artificial intelligence. Laws regarding recording and transcription vary by jurisdiction. ServBoost Customers are responsible for providing legally required notices and obtaining legally required consent.
ServBoost may process mobile telephone numbers and SMS or MMS communications. When you directly opt in to receive ServBoost text messages: message frequency varies depending on your interaction with ServBoost; message and data rates may apply; you may reply STOP to opt out where supported; and you may reply HELP for assistance where supported. Consent to promotional SMS communications is not a condition of purchasing ServBoost Services.
ServBoost does not sell mobile telephone numbers or SMS opt-in data. ServBoost does not share mobile telephone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their independent marketing or promotional purposes.
We may disclose mobile information only as reasonably necessary to service providers acting on our behalf to deliver communications; provide telecommunications infrastructure; maintain the Services; prevent fraud or abuse; comply with law; or perform functionality requested by the user or Customer. Those disclosures do not authorize the recipient to use SMS opt-in data for its own independent marketing.
We may send transactional emails; security notices; account communications; support communications; requested information; and marketing communications where permitted. Marketing emails will include an unsubscribe mechanism where required by law. Opting out of marketing communications does not prevent us from sending necessary transactional, security, billing, or account communications.
Strictly necessary — used for security, authentication, session management, fraud prevention, and basic functionality. Preferences — used to remember settings and choices. Analytics — used to understand website traffic, product usage, errors, performance, and interactions. Advertising and marketing — if enabled, may measure campaign performance or support advertising.
Where applicable law requires prior consent to non-essential technologies, ServBoost will provide an appropriate mechanism for obtaining consent.
Some web browsers offer a “Do Not Track” or “DNT” setting. Because there is not a single universally implemented standard governing DNT signals, ServBoost may not respond to legacy browser DNT signals in the same manner across all technologies. However, where applicable privacy law requires recognition of a legally valid universal opt-out preference mechanism, such as Global Privacy Control (“GPC”), ServBoost will honor the signal as required by law.
Third-party analytics, advertising, or technology providers may collect information about your activities on ServBoost websites and, depending on the technologies enabled, across other websites or online services over time. Where such activity constitutes targeted advertising, sale, or sharing under applicable law, ServBoost will provide legally required disclosures and opt-out choices.
Providers supporting cloud infrastructure; databases; artificial intelligence; telecommunications; SMS; telephone calls; email; payment processing; security; authentication; analytics; monitoring; software development; customer support; and related infrastructure.
Information processed through a Customer's account may be provided to that Customer — for example contact information, calls, messages, transcripts, appointment requests, customer notes, and lead information associated with its own customers or prospects.
If a Customer connects ServBoost to another platform, information may be transmitted to that platform according to the Customer's configuration.
Attorneys; accountants; auditors; insurers; financial advisors; and similar professionals where reasonably necessary.
Where reasonably necessary to comply with law; respond to legal process; protect rights; prevent fraud; investigate security incidents; enforce agreements; or protect individuals.
Information may be transferred in connection with mergers; acquisitions; investments; financing; restructuring; bankruptcy; asset sales; or similar transactions.
ServBoost does not sell Customer Data as part of its core Services. ServBoost does not sell mobile telephone numbers or SMS consent information. ServBoost does not provide Customer communication content to third parties for their independent direct marketing.
Certain U.S. privacy laws define “sale” or “sharing” broadly enough that some advertising technologies may fall within those definitions even when no money is paid for the information. If ServBoost uses technology that constitutes sale, sharing, or targeted advertising under applicable law, ServBoost will provide legally required disclosure and opt-out mechanisms.
ServBoost does not require sensitive personal information for ordinary use of most Services. Customers and users should avoid submitting sensitive personal information unless it is reasonably necessary and legally permitted.
Sensitive information may include, depending on applicable law: precise geolocation; government identifiers; financial account credentials; health information; biometric identifiers; racial or ethnic origin; religious beliefs; citizenship or immigration information; sexual orientation; and information concerning children. Where ServBoost processes sensitive personal information, we limit processing to appropriate purposes and legal bases.
ServBoost retains personal information for periods reasonably necessary to provide Services; maintain accounts; perform contracts; process transactions; maintain security; investigate fraud; resolve disputes; comply with law; and enforce agreements.
Retention periods depend on the category of data; the purpose for processing; Customer configuration; contractual obligations; legal obligations; security requirements; and applicable limitation periods. Customer Data processed as a processor or service provider may be retained according to Customer instructions and contractual terms.
Deleted information may remain temporarily in backups until the applicable backup cycle expires. ServBoost may retain aggregated or de-identified information that no longer reasonably identifies an individual.
ServBoost maintains administrative, technical, and organizational safeguards designed to protect personal information. Measures may include, where appropriate: encryption; access controls; authentication; network security; logging; monitoring; employee access restrictions; vendor controls; security testing; and incident response procedures. No electronic system can be guaranteed to be completely secure.
Depending on applicable law and your location, you may have the right to:
Not every right applies in every jurisdiction or circumstance. Legal exceptions may apply.
Privacy requests may be submitted to privacy@servboost.ai. You may also use privacy controls made available through servboost.ai. Please provide enough information for us to reasonably understand and process the request.
ServBoost may verify your identity before fulfilling a request where permitted or required by law. We will not require you to create a new account solely to submit a privacy request where prohibited by law.
Where permitted by applicable law, you may authorize another individual or organization to submit a privacy request on your behalf. ServBoost may request evidence of that authorization.
If ServBoost denies a privacy request and applicable law provides a right to appeal, you may submit an appeal by emailing privacy@servboost.ai. Include your original request; the decision you are appealing; and why you believe the decision should be reconsidered. ServBoost will process appeals as required by applicable law.
If your personal information was processed through ServBoost on behalf of another business, that business may be the controller of your information. In that situation, you should generally direct your request to the business with which you interacted. ServBoost may forward the request to the Customer or assist the Customer with fulfilling it.
ServBoost is based in Texas. Where the Texas Data Privacy and Security Act (“TDPSA”) applies, Texas consumers may have rights including confirming whether personal data is processed; accessing personal data; correcting inaccuracies; deleting personal data; obtaining a portable copy; opting out of targeted advertising; opting out of the sale of personal data; and opting out of certain profiling producing legal or similarly significant effects. Consumers may also appeal certain decisions.
ServBoost will not unlawfully discriminate against a consumer for exercising applicable privacy rights.
Identifiers; contact information; account information; business information; communications; customer and lead information; technical data; usage data; billing information; audio; transcripts; AI-related information; and sensitive data if voluntarily submitted or necessary for a permitted feature.
Providing Services; communications; security; support; transactions; product improvement; compliance; and marketing where permitted.
Depending on use of the Services, we may disclose categories described in this Policy to service providers; communications providers; Customers; Customer-selected integrations; professional advisors; legal authorities where required; and parties involved in corporate transactions.
ServBoost does not sell sensitive personal data or biometric data as part of its ordinary business model.
This section applies to California residents to the extent applicable California privacy law applies to the relevant processing.
ServBoost may collect personally identifiable information from California users. This Privacy Policy describes the categories collected; how information is used; categories of third parties; privacy choices; how users may request changes; and how ServBoost addresses online tracking. Our Do Not Track practices are described in the Online Tracking and Do Not Track Disclosures section. Third-party analytics or advertising technologies may collect information concerning user activity where those technologies are enabled.
Where the California Consumer Privacy Act, as amended (“CCPA”), applies, personal information collected by ServBoost may include the following statutory categories:
Sensitive personal information may be processed if a Customer or user submits it or if necessary for specific permitted functionality. ServBoost does not use sensitive personal information for unrelated purposes intended to infer characteristics about individuals unless disclosed and legally permitted.
Where applicable, California residents may have rights to know; access; correct; delete; obtain information concerning categories of collection and disclosure; opt out of sale; opt out of sharing; limit certain uses of sensitive personal information; and exercise rights without unlawful discrimination.
ServBoost does not knowingly sell or share personal information of individuals under 16 for purposes requiring affirmative authorization.
ServBoost does not currently sell personal information for monetary consideration as part of its core Services. If ServBoost implements advertising or other processing that is considered “sale” or “sharing” under applicable law, ServBoost will provide an appropriate Your Privacy Choices or equivalent mechanism. Where legally required, ServBoost will also honor qualifying Global Privacy Control signals.
Residents of other U.S. states may have additional privacy rights under laws applicable in their states. ServBoost will honor applicable rights based on the consumer's jurisdiction; the type of data involved; ServBoost's role; statutory applicability; and legal exemptions.
ServBoost is primarily a business service and is not directed to children under 13. ServBoost does not knowingly collect personal information directly from children under 13 through the ServBoost website for ordinary commercial purposes without legally required authorization. If we learn that personal information was collected directly from a child under 13 in violation of applicable law, we will take appropriate steps to delete it.
Customers whose businesses interact with minors are responsible for complying with laws applicable to those interactions.
ServBoost is based in the United States. Information may be processed in the United States and other countries where our service providers operate. Privacy laws in those jurisdictions may differ from those in your country. Where applicable law requires a lawful transfer mechanism, ServBoost will use an appropriate mechanism.
Where the GDPR, UK GDPR, or similar laws apply, ServBoost may process personal information based on:
Eligible individuals may have rights including access; correction; deletion; restriction; objection; portability; and withdrawal of consent. Individuals may also have the right to submit a complaint to an applicable data protection authority.
ServBoost may create aggregated or de-identified information that cannot reasonably be used to identify an individual. We may use such information for analytics; security; benchmarking; product development; reliability; capacity planning; and business operations. Where required by law, ServBoost will maintain de-identified information in de-identified form and will not attempt to re-identify it except as legally permitted to verify de-identification processes.
ServBoost may contain links to or integrations with third-party services. Those third parties may independently collect and process information. ServBoost is not responsible for independent privacy practices of third parties. Users should review applicable third-party privacy policies.
ServBoost Customers are responsible for ensuring that their use of personal information through ServBoost complies with applicable law. This may include obligations concerning privacy notices; consent; SMS; telephone calls; prerecorded, artificial, or AI-generated voice; call recording; transcription; email marketing; data retention; sensitive personal information; children's information; automated decision-making; and privacy rights.
Nothing in this Privacy Policy authorizes a Customer to process information unlawfully.
We may update this Privacy Policy from time to time. Changes may reflect new features; changed technologies; changed service providers; changed business practices; changed laws; or changed regulatory requirements. We will update the “Last Updated” date when this Policy changes. Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain consent as required.
ServBoost
Texas, United States
Website: servboost.ai
Privacy: privacy@servboost.ai
Legal: legal@servboost.ai
When ServBoost becomes operated by a formally organized legal entity, references in these Terms and Privacy Policy to “ServBoost,” “we,” “us,” and “our” will refer to that entity unless expressly stated otherwise.